Frequently Asked Questions

Frequently Asked Questions

The Real Madrid Foundation difference

Firstly, our programme is led by a technical team comprising Technical Directors handpicked by the Real Madrid Foundation. Our Technical Directors are experienced, professional and highly-qualified (each holding at least one university degree on top of their coaching qualifications), and they are the best youth coaches you will find in Singapore. To ensure consistency of quality, there will always be at least one Technical Director at each training session to manage proceedings.

Secondly, we take the approach that football is not just a game, but a vehicle through which we can teach our young important sporting and life values and help with their character and individual development. While our players receive the best football training they can receive in Singapore through us, we want to also use this time to teach them various life lessons through experiential learning. We want our players to not only play well on the field, but off it as well.

Thirdly, being so closely linked to the Real Madrid Foundation organisation makes it possible for us to bring our players rare opportunities from time to time, such as the opportunity to visit and train at our training base in Madrid, the Real Madrid Sports City.

Our coaches keep a close track of all their players at every training session and their various attributes, including footballing skills and technique, interpersonal skills and character traits, are noted. These observations are reported to you through progress reports that are prepared personally by the coaches twice a year (around the end of Terms 2 and 4).

Nevertheless, our coaches are always available to provide you with feedback as and when you like, so please feel free to speak to them after training or arrange for a mutually convenient time and they will be glad to share their observations with you.


TRAINING MATTERS

No prior experience is required! We welcome all who wish to join the Real Madrid family in Singapore and we do not turn anybody away because of lack of experience or skill. It does not matter which team you support as well - we are open for anybody who loves the sport and wishes to train with the greatest club in world football history.

As we have a variety of training sessions and training groups, there will be a group that is suited to your child’s age and experience/skill level. Just come for a free trial and we will be able to advise you and your child better on which training groups are suitable for you!

Of course! We welcome boys and girls alike to join us at our training sessions. We already have female players who are currently training with boys of their age. We also have training sessions that are exclusively girls. Do enquire with us if you need more information.


To ensure a seamless training experience, our professional coaches always arrive around 30 minutes before the start of each training session to set up the pitch.

While they are setting up to be ready to start training on the dot, we encourage your child to arrive at least 10 minutes and ready for training so that he can mingle with his friends and mates.

As for equipment, your child should be dressed in comfortable football clothing (jersey and shorts), as well as football boots, socks and shinguards. Your child should also have a full bottle of water to be kept pitchside for water breaks.

In our school, we train throughout the year, including public holidays.

For the sake of your child’s development and to ensure that your child’s progress is in step with that of his/her teammates, your child should attend every weekly training session that has been arranged for your child.

Great! Our Technical Directors believe that training multiple times a week will accelerate each player’s recommendation/development, so if you are interested, let us know what your child’s weekly schedule is and we will recommend you the additional sessions that you take part in.

Yes, please enquire for the rates for 1 session from our team. Do note that this will depend on availability.

This would not be possible. Your child should attend training at the appointed training session that we have reserved a space for him/her. As a football academy, our commitment to your child is the same commitment we give to every child under our watch. This means that there are fixed spaces allotted for each player every week and these should be adhered to as a rule.

Given the nature of football as a team sport and our organisation of training in small groups, our coaches need to have as much certainty as possible regarding the composition of each group they are training so that they can plan accordingly to ensure maximum quality for each group. Therefore, players should stick to their appointed training schedules unless they have requested for a make up session.

For the sake of your child’s development and to ensure that your child’s progress is in step with that of his/her teammates, your child should attend every weekly training session that has been arranged for your child in each term.

Please note that any absence from training needs to be communicated to us. We reserve the right to turn away or levy additional training fees on any player who turns up for training that he/she is not scheduled to attend.

We cannot ultimately bear the burden for changes in your child’s school or personal commitments which result in your child missing a scheduled training session.

We expend considerable resources in assembling the coaching team that is there for your child every week as part of our quality commitment to you and your child. As we want your child to receive all the training that he/she is entitled to in each term, we seek your understanding and cooperation in arranging for your child to be able to attend his/her scheduled training sessions.

We believe that receiving match experience significantly aids a child’s football and character education and, as such, we do provide various opportunities for our players to take part in competitive and friendly matches that are deemed by our Technical Directors to be suitable for their abilities and development.

Our Technical Directors are constantly on the lookout for opportunities for our players to gain suitable match experience against local and international teams. We also conduct our own interval Values League where players will compete with each other in performance and attitude.

 

As the presence of family members on the pitch has a tendency to distract players and consequently affect training for the player, his teammates and the coach, we seek family members’ understanding to refrain from entering the pitch while training is in session, to ensure that our coaches and players can remain focused on training.


PRICING AND PAYMENT

As we offer training programmes that are organised in packages, training fees are computed based on the packages.

In addition, each player is required to purchase at least 1 set of Real Madrid Foundation training kit.

As we expend considerable resources in assembling the coaching team that is there for your child every week as part of our quality commitment to you and your child, we seek your understanding on this.

Please refer to your invoice for further details on how to make payment. Receipts for payments will be issued upon request via email through our online accounting system.

We seek your cooperation with regard to timely settlement of your invoices, as the Football School team has to expend considerable time in following up with late payments each term.

In the event that payment is not made by the due date, we reserve the right to levy a late payment administrative fee of $15.

In addition, we reserve the right to suspend the affected player from participating in training pending full payment of fees.

Please note that, save in the case of accidental overpayment or in such other circumstance that we expressly provide a refund for, we will not entertain any requests for refunds.


WEATHER AND EMERGENCY PROTOCOL

Coping with the weather is part and parcel of an outdoor game like football. In the event that it is raining at the training pitch if there is no lightning risk, we will proceed with training as per normal, provided that the rain is not so heavy as to impede training.

Our main concern is with lightning risk. We take guidance from both information provided by the National Environment Agency (NEA) as well as weather observations at the site itself.

For both rain and lightning conditions, our experienced Technical Directors will make the call based on the above, with our players’ safety as priority but also having regard to ensuring a realistic footballing experience.

For haze conditions, we take guidance from the PSI readings published by the NEA, in particular the PSI for Singapore and the West and Central regions of Singapore (as the case may be) updated hourly and provided on http://haze.gov.sg or the NEA’s myENV app.

As there is no specific and explicit national standard prescribing what actions should be taken at different levels of haze, different organisations have different approaches regarding what to do at various haze levels. This is, for example, the case with the various international schools in Singapore, and is a result of subjective interpretation of the general advisories provided by the NEA. 

As such, having referred to NEA advisories and the various practices of international schools in Singapore, we will take the following decisions based on the latest available PSI readings before the start of training:

< 100: Training will proceed as usual.

100 – 120: Training will proceed with caution. Coaches will inform the players of the haze conditions and monitor effect of haze on players’ training condition. Frequency of water breaks will increase.

> 120: Training will be cancelled.

NOTE: We acknowledge the subjectivity behind the abovementioned decisions regarding the different levels of haze. As such, should we proceed with training while PSI is between 100 and 120, any player who is uncomfortable with participating at such training session has the right to give this training session a miss and request for a make up session instead.

Our coaches’ experience in Singapore has been that, as weather conditions can change very quickly, it is often impossible to determine whether conditions are suitable for training until just before the start of each training session. Therefore, we seek your understanding that our coaches will make only be able an on-pitch assessment whether training can proceed, even if weather conditions prior to the start of training may seem unpromising.

Please also note that, even if weather conditions prior to the start of a training session may seem unpromising where you are located/residing, this does not necessarily mean that the weather conditions at the training pitch are the same.

Please continue to bring your child to the training session as our coaches will also be heading to the training session.

In case of emergency (serious accident or injury), we will first call the emergency hotline to request for an ambulance to transfer the injured player to the nearest hospital (as is determined by the paramedics). We will then next call the primary contact of the injured player (usually the parent who fills in the registration form), failing which we will call the emergency contact stated in the registration form. A member of the Football School will stay with the injured player until the arrival of the player’s primary/emergency contact.

If it is not an emergency, we will call the primary contact of the injured player, failing which the emergency contact, to inform such contact of the incident and to discuss the next course of action.

In light of the above, please ensure that the contact information that you provide to us is accurate.

We take your privacy very seriously. The Football School has a Privacy Policy in place that outlines our practices regarding handling personal information that you may provide to us.

The Privacy Policy is subject to our Business Terms and Conditions. Please refer to our website for the Privacy Policy in full. By participating in any of our training activities, you expressly consent to the information handling practices described in our Privacy Policy.

Please note that this policy does not apply to the practices of third parties that the Football School does not own or control.


REGISTRATION

Fantastic! Simply fill in our Online Registration Form and our friendly staff will be in touch shortly to arrange your trial.

Please note that you need to notify us in advance if you are interested in bringing your child down for a trial, just in case the training group you are interested in is full or otherwise unavailable.


FURTHER QUERIES

Should you have any further queries, do drop us an email at info@frmsingapore.com.